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FAQs

General

Aromatherapy is the use of essential oils and other natural aromatics to promote physical, psychological, and spiritual well-being.
Our Patchouli essential oil is extracted from our Patchouli harvest in East-Africa.
It is completely fine to mix Patchouli essential oil with many other essential oils when used in the correct quantity.
It is not recommended to ingest any essential oil unless directed otherwise by an expert. All essential oils are for external use only.
Patchouli essential oil has a long last effect. 
It’s best to store your oils out of daylight and make sure they’re sealed. They evaporate quickly.
Certified organic essential oils are usually better than conventional essential oils. Vacigo Essential Oils are certified organic. 
It's ideal to keep your essential oils somewhere cold and dry. UV radiation causes the most damage to the oil's contents, and combining heat and light exposure will have a faster negative impact on your oils.
Essential oils are significantly more potent than the plants they are produced from. Some oils are considered mild and can be applied to the skin directly. Other oils should be diluted before applying to the skin because they are "hot".
Absolutely not, our essential oils, both pure and natural and certified organic, are never diluted or watered down in any manner.

Payment and Refund

Please head to the checkout page to access the different payment methods that we offer.
We do have a refund and return policy valid upto 10 days after the product has been delivered. 
Contact us if you’ve come across any issues with the product. 
You can request a refund or replacement within 10 days after delivery.
This majorly depends on your location, for further details please review our return policy. 
Right now, our system does not support PayPal payments. 
Vacigo is concerned about the protection of your personal and financial information. Please be assured that all information provided to our Virtual Office systems, such as banking and personal data, is secured and protected to ensure your protection.
Online orders cannot be modified or canceled. Contact us as soon as possible after placing your order, and we will do everything possible to meet your needs.
To ensure that no mistakes are made, we use a fully integrated system. If customers make mistakes with their submissions, we will do everything we can to reroute the shipment; nevertheless, any additional expenditures incurred as a result of the client's mistakes will be billed directly back to the customer.
Your delivery address can be changed when you have completed your order and are getting ready to proceed to Checkout.

Shipping

Currently, free shipping is only available in the US.
No, only US loyalty and enrollment orders of 100 PV or more qualify for free economy shipping. Retail orders also don’t qualify for SRP.
No, NFR orders don’t qualify.
Yes, GAC orders qualify. However, GAC orders must still be loyalty or enrollment orders of 100 PV or more.
US loyalty and enrollment orders of 100 PV or more qualify for free economy shipping.

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Vacigo LLC was created to promote the harvest of Patchouli in East-Africa. Vacigo’s Patchouli essential oil is of the purest quality.


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